Communication Policy for
9 Miles Swimming Academy:
- Communication Channels: 9 Miles Swimming Academy utilizes various communication channels to facilitate effective and timely communication with participants, parents, and guardians. These channels may include email, phone calls, SMS/text messages, and online platforms. The academy will communicate primarily through the designated channels agreed upon during registration.
- Timely Response: The academy strives to provide timely responses to inquiries, concerns, or requests for information. Participants, parents, and guardians can expect a response within a reasonable timeframe, typically within 24-48 hours, excluding weekends and public holidays.
- Contact Information Updates: Participants and parents/guardians are responsible for maintaining accurate and up-to-date contact information with 9 Miles Swimming Academy. Any changes in phone numbers, email addresses, or other relevant contact details should be promptly communicated to the academy to ensure effective communication.
- Confidentiality and Privacy: The academy respects the confidentiality and privacy of participants, parents, and guardians. Personal information shared with 9 Miles Swimming Academy will be handled in accordance with applicable privacy laws and regulations. Information will only be shared with authorized individuals as necessary for program administration or safety purposes.
- Professional and Respectful Communication: All communication between participants, parents, guardians, and the academy’s staff should be conducted in a professional and respectful manner. Inappropriate or disrespectful language, tone, or behavior will not be tolerated. Disagreements or concerns should be addressed calmly and constructively.
- Emergency Communication: In the event of an emergency or urgent situation, the academy may utilize emergency communication methods to promptly notify participants, parents, and guardians. It is important to provide accurate and up-to-date emergency contact information for such circumstances.
- Program-Specific Communication: Participants and parents/guardians will receive program-specific communication regarding schedules, events, cancellations, and other relevant information related to their enrolled programs. It is important to read and acknowledge these communications to stay informed about important updates and changes.
- Feedback and Suggestions: 9 Miles Swimming Academy values feedback and suggestions from participants, parents, and guardians. Constructive feedback or suggestions for improvement can be shared through the designated communication channels. The academy appreciates open and respectful dialogue that contributes to enhancing the participant experience.
Participants, parents, and guardians are expected to familiarize themselves with the communication policy and adhere to its guidelines. Effective communication is essential for maintaining a positive and collaborative relationship between 9 Miles Swimming Academy and its participants and their families.